Privacy Policy

Our Customer privacy policy covers the collection, use, and disclosure of personal information that may be collected by Iva Concepts ™ anytime you interact with us, such as when you visit our website, when you order for our products and services, when you interact with our customer care, or when you request to be on our mailing list. We do not give, share, sell, or transfer any personal information to a third party.

We, at Iva Concepts ™, collect your personal information to help us deliver a superior level of customer service. For placing order for our products or services on our website and/or online store, it is required for you to enter your personal and credit card details to process your order and payments. We collect information regarding your activities on IvaConcepts.com which helps us to understand your specific interests related to our products. It enables us to give you easy access to our products and categories of greater interest to you and simultaneously enhance your experience on our website progressively. In addition, your personal information helps us keep you posted on the latest product announcements, promotional campaigns, special offers and events that you might like to hear about.

Any personal information on IvaConcepts.com is knowingly and voluntarily provided by customers and visitors to our site. We have utmost respect for your privacy and under no circumstances will your private information be provided to any third party, except to those involved in the fulfilment of your order and/or other than for the purpose of providing you the requested service, without your prior permission.

If you do not want to be on our mailing list, IvaConcepts.com shall immediately unsubscribe you as soon as you send us a mail to this effect. You can unsubscribe by sending an email to unsubscribe@ivaconcepts.com

Third Party Links


We may include third party linked websites on our site in an attempt to provide you with an enhanced value.  Some documents posted on this site may contain hypertext links or pointers to information created and maintained by other public and private organizations. These links and pointers are provided for the user's convenience. These linked sites have separate and independent privacy policies. We do not control or guarantee the accuracy, relevance, timeliness, or completeness of this outside information. Further, the inclusion of links or pointers to particular items in hypertext is not intended to reflect their importance, nor is it intended to endorse any views expressed, or products or services offered, on these outside sites, or the organizations sponsoring the sites.  The privacy policies and procedures for Iva Concepts ™ do not apply to any external links. Iva Concepts site, therefore, has no responsibility or liability or warranty for the content and activities of any third party links on our site. Viewing these websites is under the user's own risk and judgement. We encourage you to read the privacy policies of any site you link to from ours, especially if you share any personal information. Be informed. You are the person best qualified to protect your own privacy. It is our endeavour to protect the integrity of our site and we shall welcome any feedback about these linked sites.

Orders

Payment Methods & Security

We accept credit cards, payment through your PayPal account and wire transfer, charged in US dollars. If a credit card company, or your PayPal account, is being used for a transaction, we may obtain a pre-approval from the credit card company or from PayPal (as the case may be) for an amount up to the amount of the order. Billing to your credit card or to your PayPal account occurs at the time of purchase or shortly thereafter.

We accept the following credit cards: Visa, MasterCard, American Express, Discover and others that may be allowed through PayPal. We also accept payments by wire transfer for which you may please contact our Customer Relations at orders@ivaconcepts.com to assist with your payment.

IvaConcepts.com online store uses the SSL technology for a secured processing of your payments. Your payment details are automatically encrypted when entered on the payment site. For an enhanced security, we do not store any credit card information or details. Though we make our best efforts to protect your information, we cannot fully assure you that there will be no unauthorized access to that information. Nor can we assure you that there will not be any instances of access to that information that is not in accordance with this Privacy Policy.

Confirmation of Order


The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. IvaConcepts.com reserves the right, without prior notification, to accept, limit the order quantity of any item/product and/or reject and/or refuse any service to any customer. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. Verification of information may be required prior to the acceptance of any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of IvaConcepts prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. Your order will be registered and considered confirmed once your payment has been approved by your financial institution. Once your order and payment details have been verified, we will notify you by email as soon as possible to confirm receipt of your order.

Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification.  An estimated date of delivery is given to you when you place the order along-with the order confirmation email. We shall strive to ship the products to you as early as possible. Orders are not processed on weekends and holidays.

Cancellation & Refund Policy

We, at IvaConcepts ™, believe in a very transparent and honest relationship with our customers and our cancellation and refunds policy is a reflection of this principle. It has been designed to offer you great flexibility even after you order.

Order Cancellation and/or Modification:


Any order that has not been executed and/or has not left our premises can be modified or cancelled. Any request to modify and/or cancel your order must be put in by email soon after placing your order at our Customer Relations at orders@ivaconcepts.com. In case we receive a cancellation or an order modification notice and the order has not been processed / approved by us, we shall cancel and / or modify the order, as the case maybe. We shall refund you the corresponding amount related to the full cancellation or partial modification of your order.

If your order has already been shipped, your order cannot be cancelled and then you will then need to put in a request in accordance to our refund policy below.

Refunds

We believe in your complete delight.  In the rare case of you being unsatisfied with our creations/items in any way, please let us know and we will ensure your complete satisfaction even if it means the possibility to return the products purchased from us without the need of any justification and a prompt refund on your purchase. You may return items purchased on IvaConcepts.com within 7 working days (excluding weekend and holidays) from the date of receipt of your order. You will be entitled to a full refund of the purchase price, excluding shipping charges. However all items should be returned in the original state they were received (include payment invoice). Products which have been used and/or modified by another 3rd party and/or abused will not be accepted for exchange or refunds. We'll notify you via e-mail of your refund once we've received and processed the returned item.

For items that are received damaged or where a manufacturing defect occurs within 60 days following your purchase date, we will refund the cost of the item, including shipping costs. Damages to the items due to the normal wear and tear are not considered to be manufacturing defects. If you so wish, we will replace a damaged or faulty product completely free of charge.

Any request for refunds or replacements must be put in by email soon after receiving your order at our Customer Relations at orders@ivaconcepts.com Please include the reasons and feedback in your email for quick processing.

Your satisfaction is what we strive for.

Pricing


The prices of the items shown on the Site IvaConcepts.com do not include shipping or the eventual local taxes. Other taxes, duties, customs, etc may be charged by local authorities at the point of entry. The customer is responsible for any taxes, duties, customs, brokers fees, etc that may be applicable on International orders, we cannot mark items as 'gift' or 'sample'. While we make all possible efforts to ensure that prices depicted are correct, errors may occur. You will have the option to reconfirm or cancel your order, in case we find an error in the mentioned price of an item that you have ordered.

Changes and Updates

Iva Concepts ™ reserves the right to, at its sole discretion, to change, modify, add or remove portions of these Terms of Use / Agreement, at any time and without notice. It is your responsibility to check these Terms of Use / Agreement periodically for changes. We may make changes to any products and/or services offered on the Site IvaConcepts.com, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Site with respect to products and services may be out of date, and IvaConcepts.com makes no commitment to update the content /materials on the Site with respect to such products and services. Your continued use of the Site IvaConcepts.com following the posting of changes will mean that you accept and agree to the changes. We encourage you to periodically review the terms and conditions pages for any changes.

Use of Site

You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. You may not in any way make unlawful or commercial use of this website. Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. You should secure your IvaConcept.com log-in credentials including the username and password and may not give them away. Impersonation of others on the Site IvaConcepts.com is strictly prohibited.

Copyright, Intellectual Property & Trademarks


IvaConcepts.com respects the intellectual property of others, and we request visitors and users to our website to do the same. All the rights relating to all the information and individual documents provided on this web-site are retained and copyrighted by IvaConcepts.com. This includes, but not limited to, all site design & layout, structure, logos, texts, designs, photographs, coordination, expression, graphics, database, trade secrets, interfaces, “look & feel”, other creative aspects therein, logos, trademarks, data compilations and the selection and arrangements thereof and is protected by trade dress, patent and trademark laws, and various intellectual property and copyright laws, unless it is otherwise mentioned. They may not be used in any way by anyone without a prior written consent from Iva Concepts ™.

Permission to reprint, copy, download, save, electronically reproduce or share, or utilize any website specific information, document, site design and layout, text, designs, photographs, graphics, interfaces, and the selection and arrangements thereof on this web site, in part or in whole, is expressly prohibited.

IvaConcepts.com and its owners have no responsibility for content on other websites that you may find or access when using IvaConcepts ™ products or services. If you have any questions concerning the usage of Iva Concept copyrighted materials, please submit your detailed request in writing at info@ivaconcepts.com.

The unauthorized alteration of the content of this Web site is expressly prohibited. The Website, its owners, agents and representatives shall not be responsible for any claims, actions, or damages which may arise on account of the unauthorized alteration of this Web site.

Disputes and Applicable Law


By visiting, accessing and using Site IvaConcepts.com you agree that the law of state of India, without regard to principles of conflict of laws, will govern these Terms and Conditions of Use and any dispute of any sort that might arise between you and IvaConcepts ™. The district court of Noida, District GB Nagar, UP, India shall have full jurisdiction on all legal matters. Any legal dispute, controversy and/or legal claim arising out of or relating to the use of this Website or it’s Terms and Conditions of Use or to products or services provided through this Website shall be settled through arbitration in accordance with the Indian Arbitration Act. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in Noida, District GB Nagar, UP, India, and judgment on the arbitration award may be entered into any court having jurisdiction thereof. You also accept and expressly consent to exclusive jurisdiction and venue in such courts as mentioned above.

Disclaimer, Legal Information, Terms of Use of this Website and Notices

Limitations on Warranty and Liability and Related Disclaimer

You expressly agree that your use of IvaConcepts ™ products, services, this Site IvaConcepts.com and the internet is at your sole risk. This Site IvaConcepts.com and all information, content, materials, links, products and services included on or otherwise made available to you through this Site IvaConcepts.com are provided on an “AS IS” and “AS AVAILABLE” basis, unless otherwise specified in writing. IvaConcepts ™, IvaConcepts.com, its owners, its authors and its representatives makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products or services included on or otherwise made available to you through this site, unless otherwise specified in writing. IvaConcepts ™ and this Site IvaConcepts.com provides products and services on a commercially reasonable basis and does not guarantee that you will be able to access or use IvaConcepts ™ products and/or services at times or locations of your choosing and/or IvaConcepts ™ and IvaConcepts.com has adequate capacity or capability for providing its products and services in any specific geographic area.

To the fullest extent permissible by applicable law, IvaConcepts.com, its owners, its authors and its representatives disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. IvaConcepts ™, IvaConcepts.com, its owners, its authors and its representatives does not represent or warrant that the functions contained in the Site and this Site; information, content, materials, products and services included on or otherwise made available to you through this Site; their Servers; electronic communication including emails sent will be uninterrupted or error-free, that the defects will be corrected, or that this Site or the servers that makes the Site available are free of viruses or other harmful components. IvaConcepts ™, IvaConcepts.com, its owners, its authors and its representatives does not make any warrantees or representations regarding the use of the materials and services in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Price and availability information is subject to change without notice.

IvaConcepts.com or IvaConcepts ™ and/or its owners, its providers, its representatives and its authors will not be liable for any damages of any kind arising from the use of, or the inability to use this Site, or the performance of the products or services or from any information, content, materials, products and services included on or otherwise made available to you through this Site, including but not limited to direct, indirect, special, incidental, punitive, and consequential damages, unless otherwise specified in writing.

IvaConcepts.com does not endorse, warrant or guarantee any third-party product or service offered through its Site and will not be a party to or in any way be responsible for monitoring any transaction and/or agreement between you and the third-party providers of products and/or services.

Actual color, size and proportions of items may vary from the images displayed on the website.

Indemnification

You agree to indemnify, defend, and hold harmless IvaConcepts ™ and IvaConcepts.com, its owners, directors, officers, employees, contractors, agents, licensors and providers from and against all liabilities, claims, losses, expenses, damages and costs, including attorneys' fees, resulting from any violation or breach of these Terms and Conditions for which you are responsible or any activity related to your account. Without limiting the generality of the foregoing, you agree to indemnify and hold IvaConcepts ™ and IvaConcepts.com, its owners, directors, officers, employees, contractors, agents, licensors and providers harmless for any improper or illegal use of your log-in credentials and/or Account, including the illegal or improper use of your Account by someone to whom you have given permission to use your Account. You agree that you will be personally responsible for your use of IvaConcepts ™ and IvaConcepts.com products and services and for all of your communication and activity on IvaConcepts.com, including any content you contribute, and that you will indemnify and hold harmless IvaConcepts ™ and IvaConcepts.com, its owners, directors, officers, employees, contractors, agents, licensors and providers from any liability or damages arising from your conduct on IvaConcepts.com, including any content that you contribute.

Other Terms and Conditions

Price, specifications and terms of offers are subject to change without notice.

IvaConcepts.com is not responsible for typographical and/or photographical errors. In the event that a product is mistakenly listed at an incorrect price, IvaConcepts.com reserves the right to refuse and/or cancel any orders placed for product listed at the incorrect price. IvaConcepts.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, IvaConcepts.com shall issue a credit to your credit card account in the amount of the incorrect price.

No IvaConcepts ™ or IvaConcepts.com employee or agent has the authority to vary any of the Service's policies or the terms and conditions governing any sale.

By using this Web site, you signify your assent and adherence to these terms and conditions of use of this Site. If you do not agree to these terms and conditions of use, please do not use this Site.

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